Top 4 reasons to check your HANSA installation and user guide

Before you pull it out of the package and toss it over your shoulder, find out how HANSA installation and user guides can boost your efficiency and customer satisfaction.

HANSA manuals are a excellent source of information – not only for installations but also for maintenance and usage

As a professional installer, you may have installed hundreds or even thousands of faucets of varying brands, design and quality. Even though the process may be similar, each faucet is different and can have its own unique installation requirements. That’s why checking the installation guide, which might require an extra minute or two, can save you time over the long run and help ensure your customer gets the most out of their new faucet.

Here are the top 4 reasons to check your installation guide:

1. Catch unique design features – Even if you just briefly scan the guide, the clear illustrations will help you quickly determine whether the faucet has any unique design features that affect installation or use.
   For example, some HANSA single-lever faucets come with the possibility to vary the spout position and add water flow limitations by adding a small nut to the cartridge. And, on touchless faucets, you can set the water temperature and remove the temperature control handle. The guide shows you how.

2. Get installation tips – All HANSA installation guides are designed to help installers avoid common pitfalls and optimise their work. This is particularly useful for installers who may be used to working with different faucet brands or different HANSA faucet categories or designs, but it can also help seasoned HANSA installers.

Tips include: How to save water and energy by limiting the water flow and water temperature, how to limit the spout’s turning angle, and much more.

3. Get important user information to your customer – Make sure to hand the guide to your customer after the job is done. It also functions as a user manual and contains helpful information on how the product works and how to operate it. This is particularly useful for our more technical products such as touchless faucets and electronic dishwasher valves.
   The guide also includes an ‘important notes’ section that covers cleaning instructions and maintenance tips, such as what to do in case of frozen pipes, warranty information and local customer support contact details in case of questions.
   (And don’t forget to hand over the cleaning cap that comes with the touchless faucets as well – it’s a useful component, allowing users to block the sensor when cleaning the faucet and washbasin.)

4. Improve customer satisfaction – By getting a quick design overview, avoiding pitfalls, and ensuring your customer has all the parts and information they need, you can help guarantee a better customer experience throughout the lifetime of the faucet.